Activate the order
Activating (un-drafting) an order is the revenue gateway — it starts SLA tracking and makes key fields irreversible.
Activation — also called un-drafting — turns a draft into a live order. This is the single most important transition in the lifecycle: it's the revenue gateway and the point of no return.
Once you activate an order, the SLA clock starts, vendor capacity is consumed, and several fields become irreversible. Make sure the draft is correct first — see Create an order.
What activation does
Validates the order is ready
The order must still be a draft, not cancelled, and have the required fields.
Activates it
Starts the clocks and notifications
SLA/turn-time tracking begins, an order number is generated, history and notifications fire, and payment may be initiated.
What becomes irreversible
After activation:
| You can still | You can no longer |
|---|---|
| Assign/reassign a vendor | Change the client |
| Put the order on hold | Change the property address freely |
| Modify fee and due date (tracked) | Un-activate back to draft |
| Cancel (with reason, may incur fees) | Reduce the product scope |
Depending on the payment scenario, activation may attempt a charge. If the charge fails, the order can land on hold for payment rather than proceeding. See Invoicing & payment.
Audit
Activation is a P0 (mission-critical) event. It records who activated the order, when, from what IP, and the before/after state — an authoritative history entry you can rely on for compliance. See Audit trail & history.
What's next
An active order needs a vendor (if one wasn't pre-selected) and a response from that vendor.